Door Person-Harrah's Tower, Hotel Guest Services (Caesars New Orleans

Job Description

The Door Person will be the first and last point of contact for guests, setting the tone for a memorable stay. The role’s responsibilities include warmly greeting arrivals, assisting with door management, and providing information about property amenities and services. The Door Person will ensure a smooth and welcoming entry experience, offer personalized assistance, and maintain the highest standards of hospitality and professionalism.

This role is essential in creating a refined and inviting atmosphere that enhances the overall guest experience.

The Door Person will be the first and last point of contact for guests, setting the tone for a memorable stay. The role’s responsibilities include warmly greeting arrivals, assisting with door management, and providing information about property amenities and services. The Door Person will ensure a smooth and welcoming entry experience, offer personalized assistance, and maintain the highest standards of hospitality and professionalism.

This role is essential in creating a refined and inviting atmosphere that enhances the overall guest experience.

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Greet and escort guests to the hotel front desk in the absence of a Bell Person.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests/visitors of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain hotel features to guests/residents (e.g., valet process and parking rules.)
• Assist guests in and out of vehicles, including assisting them with loading/unloading luggage.
• Assist guests in locating and/or transporting packages.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the manager.
• Lay out safety signage in public areas and Porte cochere during extreme weather as well as laying out mats inside the Cathedral and providing umbrellas on the front drive.
• Maintain awareness of undesirable persons on property premises.
• Inform 3rd party vendors and delivery drivers that they are to enter through security.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Speak to team member and guests using clear and professional language.
• Develop and maintain positive working relationships with others.
• Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Perform other reasonable job duties as requested by Management.
• Maintains a clean work area, this includes, but not limited to, seating areas, front doors etc.

• Previous experience in a Door Person or Bell Desk position is preferred.
• A minimum of one year guest service experience in a position where the primary job duty is direct customer contact, with the ability to provide courteous, friendly, and efficient service to guests every time.
• Ability to lift heavy baggage up to 100 pounds.
• Must possess excellent oral and written communication skills.
• Must possess excellent interpersonal and problem-solving skills.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Ability to read, write and speak in English

• Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 105 degrees and as cold as 10 degrees.
• Must be able to run on all types of surfaces, as well as, up and down stairs.
• Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.
• Must be able to respond to visual and aural cues.
• A…