Front Desk Agent - Full Time (1st, 2nd, and 3rd Shift

Job Description

Staybridge Suites is seeking a reliable, professional, and guest-focused Full-Time Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from check-in to check-out.

We are looking for individuals who are available to work all shifts (1st, 2nd, and 3rd shift), including weekends and holidays as needed.

• Greet and welcome guests in a friendly and professional manner
• Complete check-ins and check-outs efficiently and accurately
• Handle reservations, room assignments, and billing inquiries
• Answer phones and respond to guest requests promptly
• Resolve guest concerns with professionalism and urgency
• Balance cash drawers and complete shift reports
• Maintain a clean and organized front desk area
• Communicate effectively with housekeeping and maintenance teams
• Stock coffee station and keep lobby clean

• Previous hotel front desk experience preferred
• Experience with Hotel Key PMS strongly preferred (experience with OPERA or other PMS systems is a plus)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency
• Must be dependable and punctual
• Must be available to work all shifts (morning, evening, and overnight)

• Competitive pay
• Employee hotel discounts
• Supportive team environment
• Opportunities for growth within the company

At Beacon Hospitality Group, we believe that our team members are the heart of our success. When you join our family, you become part of a people‑first culture where teamwork, growth, and opportunity are priorities. Here’s what sets us apart:

A Supportive & Inclusive Culture

We foster a positive work environment where all team members are respected, valued, and encouraged to contribute. Your voice matters here.

Career Growth & Development

Whether you’re just starting in hospitality or have years of experience, we support your professional growth with ongoing training, development programs, and promotion opportunities across our brands.

Teamwork That Feels Like Family

We work hard — and we support each other even harder. At Beacon, collaboration and uplifting one another isn’t just encouraged; it’s part of who we are.

Diverse Portfolio of Brands

Our group includes a variety of hotels and hospitality experiences, offering team members exposure to different operations, guest types, and career pathways.

Commitment to Excellence

Our mission is to deliver remarkable guest experiences — and we know that starts with happy, engaged team members. You’ll have the tools and support to succeed and make a real impact every day.

A Company With Heart

We care about our communities and give back through local initiatives and service efforts — because hospitality extends beyond our hotel doors.

At Beacon Hospitality Group, we believe that our team members are the heart of our success. When you join our family, you become part of a people‑first culture where teamwork, growth, and opportunity are priorities. Here’s what sets us apart:

A Supportive & Inclusive Culture

We foster a positive work environment where all team members are respected, valued, and encouraged to contribute. Your voice matters here.

Career Growth & Development

Whether you’re just starting in hospitality or have years of experience, we support your professional growth with ongoing training, development programs, and promotion opportunities across our brands.

Teamwork That Feels Like Family

We work hard — and we support each other even harder. At Beacon, collaboration and uplifting one another isn’t just encouraged; it’s part of who we are.

Diverse Portfolio of Brands

Our group includes a variety of hotels and hospitality experiences, offering team members exposure to different operations, guest types, and career pathways.

Commitment to Excellence

Our mission is to deliver remarkable guest experiences — and we know that starts with happy, engaged team members. You&rsquo