Lobby Ambassador

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest's arrival experience. The Lobby Ambassador monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. This position will assist with Concierge Services, Bell Services, and Front Desk Services.

• Welcome guests upon entrance and confirm reservations
• May be required to run guests errands as needed
• Act as the point of reference for guests who need assistance or information

• Act as the first point of contact between guests and an organization
• Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
• Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Coordinate Guest travel plans as needed

• Greet all guest entering and exiting hotel
• Hail taxi cabs and answers inquiries
• Loading and unloading of guest’s cars, taxi's limos, etc.
• Direct guest to front desk for check-in
• Assist guests with luggage

• Greet, register, and assign rooms to guests
• Keeps records of room availability and guest’s accounts
• Compute bills, and collect payments
• Makes and confirm reservations
• Assist in reservations or PBX as needed

• Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity Maintain outstanding interpersonal relations with guests and co-workers Contribute to building a positive team spirit

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Knowledge of Opera and internet software preferred
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.

Specific vision abilities required by this job include close vision.

The work…