Night Auditor, Marriott Lakeway, Metairie LA

We are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a positive experience from check-in to check-out.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with check-in and check-out processes efficiently.
• Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
• Respond to guest requests promptly and effectively to ensure guest satisfaction.
• Process reservations, cancellations, and modifications in a timely manner.
• Maintain a neat and organized front desk area.
• Collaborate with other hotel staff to ensure seamless guest experiences.
• Perform night audit duties as needed.
• Perform valet duties as needed.

• Previous experience in hospitality or customer service roles preferred.
• Excellent phone etiquette and communication skills.
• Strong knowledge of hotel management systems and procedures.
• Ability to multitask and work efficiently in a fast-paced environment.
• Exceptional attention to detail and problem-solving skills.
• Knowledge of hospitality management principles.
• Proven ability to handle difficult situations with professionalism and empathy.
• Flexibility to work night shifts as required.

If you are passionate about delivering outstanding guest services and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests.

Job Type: Full-time

Location:

Metairie, LA 70002 (required)

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance