Personal Concierge

Job Identification
217635
Job Category
Guest Services, Operations, and Front Office
Job Schedule
Full time
Locations
The Roosevelt New Orleans, A Waldorf Astoria Hotel
(On-site)
Salary
17.00
Equal Opportunity Employer
EOE, including disability/vets

Picture yourself brightening someones day. When you join our hotels team, thats exactly what youll do every time you come to work! As a Personal Concierge, youre not just assisting guests with special requests and services - youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Delight our guests:
  Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations:
  Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services:
  Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications:
  Receive and deliver messages, mail, packages, and faxes
• Support VIP guests:
  Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings:
  Share marketing materials and encourage use of hotel services and programs

When you join our team, youll enjoy a comprehensive benefits package, including:

• Medical and Vision Insurance
  - Blue Cross Blue Shield of Louisiana
• Dental and Voluntary Insurance
  - Sun Life
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan
  - Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP) - Com Psych
• Free Team Member Meals
• Discounted Parking
• Property Discounts
  - Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• EF Corporate Learning / Language Courses
• Medical/Dental coverage begins on the first of the month following 60 days of employment
• 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks
  - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton
  - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave
  - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support
  - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge
  - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources
  - Your wellbeing comes first. Eligible Team Members can access free cou seling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health and welfare benefits
  - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future
  - Our retirement plans make it easier to save for whats next

• Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your…