Front Office Agent

Loews New Orleans Hotel offers careers in the city's Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks and more
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Complimentary parking

Benefits are subject to eligibility and may vary by position

• Guest Experience Champion :
  You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator :
  You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver :
  You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player :
  You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional :
  You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.