Event Concierge
Job in
New Orleans, Jefferson Davis Parish, Louisiana, 70123, USA
Listed on 2026-09-12
Listing for:
Hyatt Regency
Full Time
position Listed on 2026-09-12
Job specializations:
-
Hospitality / Hotel / Catering
Job Description & How to Apply Below
- Act as the primary liaison between the hotel and the meeting planner, ensuring clear and consistent communication
- Perform detailed function room inspections prior to event start times to confirm setup, equipment, and layout meet client specifications
- Remain constantly on the floor and accessible to clients via two‑way radio (F&B channel)
- Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible
- Monitor and manage the planner’s personal and practical needs throughout the day
- Provide thoughtful touches and added services, especially for repeat customers
- Coordinate with engineering through maintenance walkthroughs and elevate issues as needed
- Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas
- Attend pre‑convention, tie‑down, and planning meetings
- Participate in meet‑and‑greet site inspections when possible
- Confirm VIP meeting rooms and setups are prepared according to expectations
- Monitor traffic flow, assist with elevator turns, and support crowd management during peak times
- Locate, track, and retrieve boxes or materials as needed
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