Food Service Operations Manager

SSA Group at Audubon Zoo is looking for a talented Food Service Operations Manager to join our team!

At SSA, we're Unapologetically Family - it's who we are and how we show up for each other, for our 90+ cultural attraction partners, and for the more than 100 million guests we welcome each year. We laugh, we celebrate our wins, and we learn from our mistakes together.

That family mindset shapes 452 Hospitality, the heartbeat of everything we do: creating special moments of hospitality that have a lasting impact, before, during, and after every guest visit. We bring together admissions, culinary, and retail- to shape one seamless guest experience across the full Hospitality Experience Journey.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within - proof that when we say we invest in people, we mean it.

Food Service Operations Manager

General Manager

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Builds & develops department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
• Oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance.
• Maintain a clean, safe and organized work environment.
• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
• Work directly with Executive Chef on execution of food programs, quality and daily oversight.
• Maintains a close relationship with the client's staff to ensure a positive working relationship.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest Service.
• Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
• Build, implement and drive operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
• Assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Responsible for the day to day functions of all food services and programs. With specific focus to front of house operations.
• Work with Executive Chef on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aid.
• Facilitate the maintenance and repairs of facility and equipment.
• Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard.
• Process invoices so that all vendors are paid within terms.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintains…