Night Auditor

Location: Sonesta ES Suites New Orleans Convention Center

New Orleans, LA

Job :3427

# of Openings:0

Join Our Team at The Sonesta ES Suites New Orleans!

The Sonesta ES Suites New Orleans is seeking a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Hotel Overnight Front Desk Clerk, or Hotel Overnight Front Office Agent.

Working as a Hotel Night Auditor, Overnight Full-Time Hotel Guest Service Agent, Overnight Hotel Front Desk Agent, or Overnight Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Agent, or Overnight Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

With the hotel’s convenient location near the airport, you’ll interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Comprehensive Benefits:
Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off:
Vacation, Personal Days, and Holiday Pay
Exclusive Discounts:
Hotel, food, and beverage savings for personal travel
Professional Growth:
Online training courses
Additional Support:
Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary…