Lobby Ambassador

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest’s arrival experience. The Lobby Ambassador monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. This position will assist with Concierge Services, Bell Services, and Front Desk Services.

• Key Job Functions
  • Welcome guests upon entrance and confirm reservations
  • May be required to run guests errands as needed
  • Act as the point of reference for guests who need assistance or information
  • Concierge Services
    • Act as the first point of contact between guests and an organization
    • Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
    • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
    • Coordinate Guest travel plans as needed
  • Bell Services
    • Greet all guest entering and exiting hotel
    • Hail taxi cabs and answers inquiries
    • Loading and unloading of guest’s cars, taxi’s limos, etc.
    • Direct guest to front desk for check-in
    • Assist guests with luggage
  • Front Desk Services
    • Greet, register, and assign rooms to guests
    • Keeps records of room availability and guest’s accounts
    • Compute bills, and collect payments
    • Makes and confirm reservations
    • Assist in reservations or PBX as needed
• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • G reet or welcome everyone, warmly with a smile
    • U se eye and ear contact and guest’s name
    • E stablish/anticipate needs
    • S olve and own all requests/complaints
    • T hank everyone
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Maintain outstanding interpersonal relations with guests and co-workers
  • Contribute to building a positive team spirit
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Knowledge of Opera and internet software preferred
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor

While performing the duties of this job, the employee…