Director of Hotel Operations; Caesars Orleans

Director of Hotel Operations (Caesars New Orleans)

New Orleans, LA, United States (On-site)

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WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Director of Hotel Operations provides executive leadership for luxury hotel operations, driving service excellence, revenue growth, operational efficiency, and organizational performance across multiple hotel towers and departments. This leader develops and executes strategic initiatives that enhance the guest experience, optimize productivity, expand luxury offerings, and maximize profitability.

Working closely with property and corporate leadership, the Director aligns operational, commercial, and talent strategies to deliver measurable business results, establish luxury service standards, leverage data-driven decision-making, and build high-performing teams that support long‑term growth and operational excellence.

• Provide functional leadership to multiple luxury hotel towers and hotel‑related departments throughout the New Orleans property.
• Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/dividends, brand marketing, and service standards.
• Designs and develops additional product, premium luxury experience, and ancillary revenue streams within the hotel vertical.
• Develops cohesive revenue and operations strategies.
• Provides on‑going operations leadership and support to management within front office, housekeeping, public areas, and bell operations on driving service, upsell and dynamic pricing revenue on a day‑to‑day basis.
• Shows relentless prioritization and data‑driven decision‑making to ensure the team is working towards the right goals and has the tools needed to achieve them.
• Builds models to evaluate the economics, value, and opportunity costs of strategic initiatives intended to multiply hotel operations productivity.
• Builds an operations synergy strategy to further integrate existing leadership teams to drive product and process improvements with outcomes of combining FTE’s while investing in and retaining top talent.
• Ensures proper setup, use and management of reporting and technology, and make timely updates to support the addition of new programs, partners, and technology to remain competitive and optimize team member productivity and performance.
• Collaborates cross‑functionally with revenue, marketing, corporate facilities, design/construction, and hotel operations teams to implement best practices, programs, and procedures to drive revenue, efficiency, and productivity.
• Continuously researches guest, marketplace, and industry trends to understand spending by different verticals, programs, and campaigns, and implement initiatives to maximize revenue potential.
• Develops and implements luxury service, operating and product standards, following Caesars & Nobu standards development approach on a company‑wide basis.
• Periodically conducts operating…