Housekeeping Operations Manager

Position:Housekeeping Operations Manager

Location: Sonesta ES Suites New Orleans Convention Center

New Orleans, LA

Job :3434

# of Openings:0

Join Our Team at Sonesta ES Suites New Orleans Convention Center!

Sonesta ES Suites New Orleans Convention Center seeks a top-performing Hotel Housekeeping Operations Manager.

Experience the warmth of Southern hospitality at Sonesta ES Suites New Orleans Convention Center. Feel right at home with our complimentary breakfast and coffee each morning, plus everyday treats to enhance your stay. Spread out in our spacious suites, complete with fully equipped kitchens. Make use of our amenities and features, including an outdoor pool and patio, free Wi-Fi, on-site parking, laundry services, and more.

Discover the highlights of New Orleans from our suite hotel, ideally situated near the top local attractions. Stay minutes from the National World War II Museum, Caesars Superdome, and Jackson Square. And if you’re searching for a hotel near Tulane University or Loyola University, Sonesta ES Suites is conveniently located just a short drive from both campuses. Extend Your Expectations with Sonesta ES Suites.

Working as a Hotel Housekeeping Operations Manager offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

• Comprehensive Benefits:
  Medical, Dental, and Vision - AVAILABLE DAY ONE
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, bereavement leave, and more

The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property.

• Operations Management:
  Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
• Staff Supervision and Training:
  Assist in hiring, training, and managing staff, ensuring a motivated team that delivers an exceptional guest experience.
• Guest
  
  Experience:
  
  Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
• Compliance and Safety:
  Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
• Sales and Marketing Support:
  Collaborate with the sales team to promote the property and increase occupancy and revenue.
• Acting as General Manager:
  Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.

• Ability to motivate, guide, and manage teams across different departments.
• Delegation and conflict resolution skills to maintain a productive work environment.

• Strong verbal and written communication for interacting with guests, staff, and upper management.
• Active listening to understand and resolve guest or employee concerns effectively.
• A guest-first mindset to ensure high levels of customer satisfaction.
• Problem-solving and conflict management to address guest complaints diplomatically.
• Understanding of budgeting, forecasting, and financial reporting.
• Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

• Knowledge of hotel management software and systems (e.g., PMS, POS).
• Familiarity with housekeeping, front office, food & beverage, and maintenance processes.

• Multitasking ability to handle various operational tasks simultaneously.
• Attention to detail and time management to prioritize and meet deadlines.

• Quick thinking and decision-making under pressure to resolve operational or guest issues.
• Analytical skills to identify and address inefficiencies in processes.

• Flexibility to handle changing priorities and unexpected…