Guest Services - ACE

Position: Guest Services - ACE 26
Location: New Orleans

Join our dynamic team as a Guest and Convention Services for ACE 2026 annual meeting & convention! In this vibrant role, you will be the friendly face and efficient coordinator ensuring seamless guest experiences during major conventions and events. Your energy, hospitality skills, and attention to detail will help create memorable moments for attendees of all ages. This paid position offers an exciting opportunity to work in a fast-paced, indoor event environment, supporting activities from registration to guest assistance.

If you thrive in lively settings, enjoy working with diverse groups, and excel at providing top-tier customer service, this is your chance to shine!

Duties We staff conventions, conferences, sporting events, festivals, corporate meetings, and special events year-round.

Most positions are part-time, temporary, and event-based, with opportunities for repeat work and advancement into leadership roles.

Welcome guests warmly and provide exceptional customer service throughout their event experience

Assist with event services such as checking in and credentials

Manage guest inquiries, resolve conflicts promptly, and ensure safety protocols are followed at all times

Support event registration processes using POS (Point of Sale) systems and process transactions accurately

Coordinate with event staff to ensure smooth operations, including managing crowd flow and addressing guest needs if needed

Uphold hospitality standards by delivering friendly service and creating a welcoming atmosphere for all guests

Join us to deliver unforgettable experiences at major conventions! Bring your enthusiasm, organizational skills, and dedication to creating safe, welcoming environments for all attendees. This is more than a job—it’s an opportunity to be part of something exciting while developing your skills in a lively setting!

Experience Proven experience in events management or hospitality roles, customer and/or guest services

Background in retail sales or food service to support guest interactions and transactions

Familiarity with POS systems, data entry, or monetary transactions

Experience in conflict management, public speaking, or customer service roles that require clear communication skills

Knowledge of safety protocols; safety training preferred

Ability to perform manual handling tasks such as heavy lifting safely and efficiently

Comfortable working in standing-only positions in various guest service environments