Director of HR Managed Services

• Lead HR professionals, drive client success, oversee operational performance, coach leaders, manage financial results, and optimize service delivery
• Develop and implement HR strategies aligned with long-term business objectives
• Serve as a trusted advisor to business leaders while guiding complex HR strategies and workforce initiatives across multiple industries
• Drive continuous improvement initiatives across HR functions
• Oversee divisional performance metrics, utilization, productivity measures, profitability, compliance, and operational KPIs
• Lead client consultations, operational reviews, presentations, and impromptu meetings
• Respond promptly to client concerns and escalations while supporting client retention and growth
• Leverage HR technology platforms and HRIS systems to optimize service delivery and support informed decision-making
• Partner with executive leadership and cross-functional stakeholders including Sales, Operations, Payroll, Benefits, Finance, Technology, Compliance, and Marketing
• Maintain accountability for revenue goals, operational metrics, profitability, client retention, employee retention, utilization targets, budgeting, forecasting, and strategic growth initiatives
• Exercise independent judgment and make business-critical decisions while assessing complex situations, prioritizing competing demands, and responding to employee and client needs
• Oversee and lead a team of remote/hybrid HR consulting professionals, including HR Generalists, HR Business Partners, and Senior HR Business Partners

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 10+ years of progressive HR leadership experience
• Strong employment law knowledge
• Consulting mindset
• SHRM-SCP/SPHR preferred
• Extensive experience in HR operations, employee relations, compliance, benefits administration, and performance management
• Strong expertise in HCM platforms and HRIS systems
• Proven track record in leading large remote teams, driving operational excellence, and delivering client-facing HR services
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence senior stakeholders and lead organizational change
• Strategic mindset with a strong ability to align HR initiatives with business objectives
• High attention to detail and high standards for data quality, documentation, and confidentiality, including HIPAA/PHI handling awareness
• Proven ability to prioritize, meet deadlines, and manage multiple requests in a fast-paced, team-oriented environment
• Demonstrated ability to work independently with minimal supervision and collaboratively within a team environment

Demonstrates extensive HR leadership capabilities with a focus on strategic alignment of HR initiatives to business objectives, operational excellence, and client success. Proven expertise in managing remote teams, compliance, and leveraging HR technology platforms to enhance service delivery.

• HR Leadership Experience
• HCM Platforms Expertise
• Strong Employment Law Knowledge
• SHRM-SCP/SPHR Certification
• Client-Facing HR Services

• HR Operations
• Employee Relations
• Compliance
• Benefits Administration
• Performance Management
• Operational Metrics
• Budgeting
• Forecasting
• Data Quality
• Documentation

• Leadership
• Communication
• Interpersonal Skills
• Strategic Mindset
• Consulting Mindset

• SHRM-SCP
• SPHR

• Client Retention
• Operational Performance
• Utilization Targets
• Profitability
• HIPAA
• PHI Handling

• HR Technology Platforms
• HRIS Systems