Full Stack Engineer

Copado is a leading provider of Dev Ops and release management solutions, committed to helping organizations accelerate their digital transformations. Our mission is to empower businesses to deliver high-quality applications at speed and scale. With a strong focus on automation, CI/CD, and cloud technologies, we provide comprehensive solutions that streamline development, testing, and deployment processes. At Copado, we are dedicated to innovation, excellence, and customer success

🎯 Mission:
What You'll Achieve

Success for the Sr. Fullstack Engineer, Tango means accelerating execution while maintaining quality and reliability. You will be directly accountable for creating a technical foundation capable of scaling the Tango product line beyond early lighthouse customers into a repeatable, enterprise-ready platform.

This role exists to ensure Tango becomes a scalable product line customers trust, sales can confidently sell, and the company can invest behind with conviction. You will ensure Tango ships with clarity, predictability, and sustained velocity, supported by disciplined engineering standards, automated testing coverage, and resilient Service Now-native Dev Ops patterns

📈 Outcomes:
What Success Looks Like

Within the first 12-15 months, success will be measured by accomplishing the following key outcomes (listed in order of importance):

• Architecture & Code Standards Operationalized:
  Implement engineering coding standards, best practices, and testing practices that lead to a significant reduction in code rework and increase in successful first-time deployments
• Execution Predictability Established:
  Deliver quarterly roadmap commitments with high predictability across scope, quality, and release timelines through strong rituals, metrics, and cross-functional coordination
• Performance & Reliability Benchmarks Met:
  Improve test runtime stability and accuracy across customer environments and substantially reduce service-related escalations
• Dev Ex Improvements Implemented:
  Introduce sandbox automation, scripted REST API utilities, and developer tooling that reduce onboarding time and boost overall engineering productivity

💻 What You'll Be Doing

• Design, develop, and maintain the core technical architecture for the Tango platform, ensuring scalability and enterprise readiness
• Define and enforce engineering coding standards, best practices, and automated testing strategies, particularly within Service Now-native environments
• Implement and utilize deployment/testing frameworks to ensure high predictability and quality of quarterly roadmap commitments
• Develop developer experience (Dev Ex) improvements, including sandbox automation and scripted REST API utilities, to increase engineering productivity
• Collaborate with product and go-to-market teams to translate real-world constraints from design partners into repeatable and resilient technical patterns
• Troubleshoot and resolve reliability issues to meet performance benchmarks and reduce customer escalations
• Act as a technical leader, providing coaching and mentorship to level up the engineering team

🧠 We Are Looking for Someone With:

Required Technical Competencies

• Service Now Engineering Mastery:
  Deep understanding of Service Now architecture, scripting patterns (Glide API), integration models, and deployment/testing frameworks
• Execution Discipline:
  Proven ability to deliver predictable engineering outcomes with velocity, quality, and operational rigor
• Customer-Driven Technical Validation:
  Skilled at translating real-world customer constraints into robust, repeatable technical patterns
• Cross-Functional Influence:
  Works effectively with product, go-to-market, and leadership stakeholders to align priorities and remove blockers
• Team Building & Talent Development:
  Strong hiring judgment and the ability to level up engineers through coaching and technical leadership
• Fanatic about our customers' success, treating their pain and success as your own
• Operates with a mindset of company goals > team goals > individual goals
• Obsessed with continuous improvement and defines new possibilities by questioning the status quo. Embraces innovation and strives to be 1% better every day.
• Has a strong bias for action and the ability to "Get stuff done"