Enterprise Service Desk Specialist, Mid

Overview

Are you interested in being part of supporting the world’s most advanced and secure IT network? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

You will serve as the initial point of contact for IT related problems and provide Tier 1 level support, including phone and online support to users, troubleshooting, resolving technical issues, and following escalation protocols as necessary.

• Provide health and status monitoring of the networks
• Document and communicate outage information to co‑workers and customers
• Execute scripts
• Open and close tickets
• Correlate events and incidents for management of Information Technology (IT) Services

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
• U.S. Citizen with an active DOD Secret security clearance
• DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends

• Experience in IT customer service, including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage

$26.27+ (general guideline; actual compensation may vary based on responsibilities, education, experience, skills, and other factors).

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.