Desk Side Engineer
Listed on 2026-02-17
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IT/Tech
IT Support, Systems Administrator
Job Description
Note: This section has been refined for clarity and formatting. All content remains as provided, with formatting improved to meet the required standards.
Responsibilities- Strong hands-on experience with Windows 11 administration and troubleshooting
- Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools
- Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications
- VIP/Executive support with white-glove service mindset
- Experience with device refresh cycles, data backup, and data migration (One Drive/SharePoint)
- Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)
- Hands-on support for data center activities (rack & stack, cabling, asset movement)
- Experience updating & closing ITSM tickets with strong documentation discipline
- Excellent communication and customer-handling skills
- Experience with SCCM task sequences, Intune, Software deployment, and patching
- Knowledge of application packaging and enterprise imaging standards
- IT Service Management (INC, Change, PRB, Knowledge Management)
- Transition experience – Drafting Runbook & SOPs
- Windows / Hyper V clusters troubleshooting
- Strong hands-on experience with Windows 11 administration and troubleshooting
- Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools
- Proficiency troubleshooting MS Office, O365 apps, Teams, VPN, Wi-Fi, and end-user applications
- Experience supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals)
- VIP/Executive support with white-glove service mindset
- Experience with device refresh cycles, data backup, and data migration (One Drive/SharePoint)
- Ability to perform basic network troubleshooting (DNS, DHCP, switches/patching)
- Hands-on support for data center activities (rack & stack, cabling, asset movement)
- Experience updating & closing ITSM tickets with strong documentation discipline
- Excellent communication and customer-handling skills
Base Salary Range: $50,000 to $60,000 Per Annum
Benefits SummaryDiscretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications:
BACHELOR OF COMPUTER SCIENCE
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