Senior IT Technology Specialist

Next Era Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

This position is responsible for day-to-day IT infrastructure/operational support. This role provides technical support for all end users with a high degree of customer contact and focus, ultimately generating outstanding customer satisfaction.

Candidate must be a US citizen or US Permanent Resident due to the nature of the work

• Provide (24x7x365) on-call support on a rotational basis.
• Contributes to the ongoing implementation of process improvements, automation, and leveraging AI to enhance the efficiency and delivery of IT Operations services.
• Uses Service Now capabilities such as reporting, dashboards, and ticketing system to analyze and communicate Operational activities and monitor SLA's.
• Serve as a subject matter expert in the areas of end user support and network infrastructure.
• Strategic and analytical mindset with strong problem-solving abilities
• Demonstrated experience understanding infrastructure operations
• Plan and deploy network infrastructure while proactively identifying and resolving potential issues before they impact operations
• Perform complex troubleshooting and root cause analysis using advanced diagnostic tools and methodologies
• Ability to multi-task projects with limited lead time in a critical environment
• Participates in the implementation of network infrastructure, availability and change management
• Advanced proficiency with desktop support, Microsoft Windows, Active Directory, macOS, iOS ecosystems, Tanium, Service
  
  NOW.
• Collaboration Technologies:
  Expert-level support for Web Ex, Teams, Zoom, and AV Systems
• Network Infrastructure:
  Deep understanding of TCP/IP, LAN, Wi‑Fi, security protocols, and enterprise networking
• Asset Management:
  Enterprise‑level device lifecycle management and procurement processes
• Ability to translate complex technical issues into clear simplified statements
• Experience facilitating meetings and ability to align technology solutions with strategic business objectives
• Understanding of corporate governance and risk management
• Experience managing external vendors
• Troubleshoots hardware, system, and application issues
• Experience managing sensitive information highest of discretion
• Ability to self‑lead and prioritize work streams
• Oversee activities with procurement, delivery of assets, and user integrations
• Performs other job‑related duties as assigned

This position is responsible for day‑to‑day (24 hours per day, seven days per week) operational support for an organization’s Local Area Network (LAN) and Wide Area Network (WAN) infrastructure, including data‑ and voice‑related activities. Employees in this role provide technical support for all client devices with a high degree of customer contact and focus, ultimately generating a high degree of customer satisfaction.

• Identifies new or trending issues, determines root causes, and quickly resolves the issues
• Acts as a liaison between project and engineering teams and the ultimate customer
• Coordinates, schedules, and performs the end-work required to implement projects
• Performs other job‑related duties as assigned

• Experience:
  
  Required:
  
  4+ years

Next Era Energy offers a wide range of benefits to support our employees and their eligible family members.

• Employee Group:
  Exempt
• Employee Type:
  Full Time
• Job Category:
  Information Technology
• Organization:
  Next Era Energy Duane Arnold, LLC
• Relocation Provided:
  Yes, if applicable

Next Era Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Next Era Energy provides reasonable…