Sr. Desktop Engineer; Onsite

Sr. Desktop Support Engineer

Black Box Network Services – Onsite, Holly Ridge, LA

• Exempt, salaried position with weekly salary broken down hourly for vendor invoicing.
• Contract with the possibility of extension or conversion to a full‑time hire.
• Standard work hours: first 3 months 8:00 am‑5:00 pm; thereafter 2nd shift 4:00 pm‑12:00 am.
• Location:
  
  Onsite – Holly Ridge, LA.

Provide onsite and remote technical support for end users, including hardware, software, networking, and infrastructure.

• Assist with desktops/laptops, peripherals, and office IT equipment.
• Install, configure, and troubleshoot operating systems, applications, and security tools for local and remote users.
• Diagnose and resolve PC performance, network connectivity, and workstation hardware/software issues.

• Install, configure, and maintain printers and multifunction devices.
• Support video‑conferencing systems (Zoom, Teams, Web Ex, Polycom, etc.) for meetings and corporate broadcasts.

• Perform first‑level troubleshooting on switches, routers, firewalls, and wireless access points.
• Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
• Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).
• Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.

• Manage incident tickets using Service Now—create, update, and close tickets with accurate documentation.
• Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
• Maintain accurate asset records for all onsite IT equipment.
• Ensure compliance with corporate technology and security policies.

• Degree or technical training in Information Technology (or related field) with 8‑10 years of hands‑on support experience in a networked, customer‑facing environment.
• Certifications such as A+, Microsoft, or ITIL are a plus.

• Confident working independently in a fast‑paced onsite environment supporting diverse user groups.
• Strong time‑management skills with the ability to prioritize and multitask.
• Excellent interpersonal, verbal, and written communication skills.
• Self‑driven, detail‑oriented, and committed to exceptional service.

• Hands‑on experience with Windows 10/11, system settings, networking, and device management.
• Proficiency with Microsoft 365 apps—Outlook, Word, Excel.
• Familiarity with VPN technologies (Cisco Any Connect or similar).
• Experience with Intune, Entra , MDM, Active Directory (password resets, user management).
• Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi‑Fi.
• Experience with Web Ex audio/video systems.
• Comfortable working with physical data center equipment (rack/stack, patching).

• Must Have:
  Remote support tools, ticketing systems (Service Now preferred), VPN technologies, and endpoint security.
• Good to Have:
  Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (Manage Engine Endpoint Central), Cisco AMP/Umbrella, Crowd Strike Falcon.

• This role has no direct reports.

Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.