Sr. Customer Solutions Manager, CSM AGS NOLA

Sr. Customer Solutions Manager, CSM AGS NOLA

Job :  | Amazon Web Services Colombia S.A.S.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud.

Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and building cloud‑native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer’s strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud.

CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer engagement (operational, organizational, technical, and educational) across traditional IT teams and business units.

• Engage with customers at all organizational levels to understand strategic objectives, identify cloud opportunities, and build trusted partnerships that drive long‑term value.
• Design and execute customer cloud strategies by leveraging AWS best practices, developing detailed roadmaps, and establishing clear success criteria aligned with business outcomes.
• Coordinate cross‑functional teams—including sales, solution architecture, support, product, and professional services—to deliver seamless customer experiences and resolve complex technical and organizational challenges.
• Lead organizational change management by educating customers on cloud adoption best practices, building internal stakeholder alignment, and establishing governance frameworks that support successful implementation.
• Accelerate cloud adoption by identifying priority use cases, designing advanced technical architectures, and allocating resources to both technical and change‑management activities that maximize customer value realization.

As a Customer Solutions Manager, you’ll be at the center of customer success, translating complex cloud opportunities into actionable business strategies. Your day might include meeting with customer leadership to understand their strategic priorities, collaborating with solution architects to design cloud architectures that address specific business challenges, or coordinating across AWS teams—sales, support, product, and professional services—to ensure seamless execution. You’ll balance deep technical conversations with program management activities, helping customers navigate organizational change while building the business cases that justify their cloud investments.

You’ll also spend time identifying emerging use cases within customer organizations and developing long‑term roadmaps that position them for sustained growth in the cloud.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from…