Sr. Desktop Engineer; Onsite

Position: Sr. Desktop Engineer (Onsite)
Location: Rayville

We're seeking a highly skilled Sr. Desktop Support Engineer for a data center who thrives in a hands-on, fast-paced environment. In this role, you'll be the go-to technical expert for end users, supporting a wide range of devices, systems, and onsite technologies. If you enjoy solving complex technical problems, delivering exceptional customer service, and owning IT operations at the site level-this is the role for you.

Position Details:

* Exempt Salaried position based upon experience (weekly salary broken down hourly for vendor invoicing purposes only)

* Contract with possible contract extension or hire

* Standard work hours:
For up to the 1st 3 months 8:00am-5:00pm, then will move to 2nd shift 4:00pm-12:00am

* Location:

Onsite - Holly Ridge, LA

What You'll Do:

End-User & Hardware Support

* Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.

* Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.

* Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.

Printer & Conference Room Support

* Install, configure, and maintain printers and multifunction devices.

* Support video conferencing systems (Zoom, Teams, Web Ex, Polycom, etc.) for meetings and corporate broadcasts.

Networking & Infrastructure

* Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.

* Rack/stack network equipment, patch cables, and assist with physical connectivity checks.

* Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).

* Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.

Operations & Service Management

* Manage incident tickets using Service Now-create, update, and close tickets with accurate documentation.

* Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.

* Maintain accurate asset records for all onsite IT equipment.

* Ensure compliance with corporate technology and security policies.

What You Bring:

Education & Experience

* Degree or technical training in Information Technology (or related field) with 8-10 years of hands‑on support experience in a networked, customer-facing environment.

* Certifications such as A+, Microsoft, or ITIL are a plus.

Professional Skills

* Confident working independently in a fast-paced onsite environment supporting diverse user groups.

* Strong time-management skills with the ability to prioritize and multitask.

* Excellent interpersonal, verbal, and written communication skills.

* Self-driven, detail‑oriented, and committed to exceptional service.

Technical Strengths

* Hands-on experience with Windows 10/11, system settings, networking, and device management.

* Proficiency with Microsoft 365 apps-Outlook, Word, Excel.

* Familiarity with VPN technologies (Cisco Any Connect or similar).

* Experience with Intune, Entra , MDM, Active Directory (password resets, user management).

* Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.

* Experience with Web Ex audio/video systems.

* Comfortable working with physical data center equipment (rack/stack, patching).

Tools You Know

* Must Have:
Remote support tools, ticketing systems (Service Now preferred), VPN technologies, and endpoint security.

* Good to Have:
Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (Manage Engine Endpoint Central), Cisco AMP/Umbrella, Crowd Strike Falcon.

Supervisory Responsibilities

* This role has no direct reports.

This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

About Us:

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver…