Manager - Enterprise Digital Workspace

Location: New Orleans

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

The Digital Workforce Manager leads the Digital Workforce Team and is accountable for driving the cross-functional adoption of the organization's digital productivity and automation tools. This role provides strategic leadership, coordinates efforts across departments, and develops organizational adoption strategies for technologies such as Microsoft Copilot and other AI- and automation-enabling platforms. The manager cultivates a vision for an empowered digital workforce, fosters knowledge collaboration with the IS Education team, and ensures that platforms are adopted securely and sustainably.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - Bachelor's Information technology, Business Administration, or related field
• Preferred - Master's Information technology, Business Administration, or related field

Work Experience

• Required - 5 years experience in Digital Transformation
• Preferred - 8 years leadership of cross-functional technology adoption programs in healthcare

Knowledge

Skills and Abilities

(KSAs)

• Defines the Digital Workforce strategy, creates and executes a 30-60-90 day implementation plan and oversees a long term roadmap for technology adaptation.
• Partners with IS Operations, Enterprise Applications, data/analytics, compliance and HR Leadership to align technology initiatives with organizational priorities and capture stakeholder requirements.
• Develops communication plans, training strategies and adoption metrics; leads change management initiatives that encourage the use of Copilot, Power Platform, and other digital productivity tools.
• Collaborates with M365 Platform Administrators and AI Solutions Engineers to ensure that digital solutions adhere to governance policies (e.g., licensing, data security, ethical AI guidelines); leads periodic compliance reviews and implement governance automation efforts.
• Recruits, mentors and evaluates Digital Enablement Engineers, AI Solutions Engineers and Digital Workforce Analysts; creates development plans based on required skills (e.g., RPA methodology, strategic planning, stakeholder engagement).
• Recruits, mentors and evaluates Digital Enablement Engineers, AI Solutions Engineers and Digital Workforce Analysts; creates development plans based on required skills (e.g., RPA methodology, strategic planning, stakeholder engagement).
• Acts as the primary liaison between the Digital Workforce team and operational leaders; conducts regular stakeholder updates and incorporate feedback into program planning.

Job Duties

• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work
- Exerting up to 10 pounds of force occasionally…