Senior Product Manager

Contentsquare is the all‑in‑one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

We’re looking for a Senior Product Manager to own the strategy and execution of our Voice of Customer (VoC) product. VoC is a critical part of Contentsquare's qualitative analysis suite, enabling teams to launch AI‑powered surveys, combining qualitative insights with quantitative analytics to fully understand user behavior. Your work will help connect the "what" of behavioral data with the "why" of direct user feedback.

This is a high‑impact role at the intersection of customer research, AI innovation, and platform unification. You’ll partner closely with an Engineering Manager and a team of five frontend and backend engineers, forming the core of a Product Trio that drives discovery and delivery for VoC. You’ll also collaborate with teams across Conversation Intelligence, Experience Analytics, and our Sense AI platform to ensure VoC evolves as an integral part of the unified Contentsquare experience.

Three strategic priorities define this role right now:

• Unified platform integration. Deepen VoC's connection to the broader Contentsquare platform, ensuring surveys, session replay, experience monitoring, and conversation intelligence work together seamlessly to give customers a single source of truth.
• AI‑first product evolution. Push VoC toward an AI‑first approach, leveraging Sense to automate survey creation, sentiment analysis, and insight delivery, making qualitative feedback faster and more accessible for every team.
• Qualitative analysis convergence. Strengthen the link between VoC and adjacent qualitative capabilities, including Conversation Intelligence to create a cohesive feedback and insights layer that spans on‑site, conversational, and social channels.

• Strategic Product Leadership
  • Define and own the product vision, strategy, and roadmap for VoC Surveys, balancing short‑term execution with a 6 to 18‑month strategic horizon.
  • Identify opportunities to deepen VoC's integration into the unified Contentsquare platform, ensuring the product delivers value as part of the full journey intelligence story.
  • Ruthlessly prioritize among competing goals, ensuring whole increments of product are delivered rather than half‑finished initiatives.
  • Craft and communicate a compelling narrative for VoC's evolution to stakeholders, executives, and cross‑functional partners.
• Customer & Market Intelligence
  • Conduct deep customer and market research to understand user needs, competitive dynamics, and emerging trends in qualitative analytics and VoC.
  • Translate customer insights, field feedback, and usage data into a data‑driven roadmap that maximizes value.
  • Partner with design and engineering to drive discovery, validating hypotheses through research, prototyping, and experimentation.
• AI‑First Product Development
  • Champion an AI‑first approach to VoC, working with Sense AI and Applied AI teams to embed intelligent automation across survey creation, analysis, and insight generation.
  • Identify opportunities to apply AI and machine learning to surface patterns, predict sentiment, and reduce time‑to‑insight for customers.
• Cross‑Functional Collaboration
  • Partner daily with your Engineering Manager and team of five engineers as part of the Product Trio, ensuring alignment across discovery and delivery.
  • Collaborate with other product teams across the company to drive platform‑level synergy.
  • Build strong relationships with Customer Success, Sales, and…