Tier 2 Systems Administrator

Role Summary

Reporting to the IT Director, the Tier 2 Systems Administrator is responsible for delivering, supporting, and continuously improving IT services across a multi‑site chemical and industrial manufacturing environment (3 locations, ~100 users) with a chemical and industrial operating environment. This role combines advanced technical capability with hands‑on support, ensuring system stability, strong user experience, and reliable operations across office, plant, and laboratory environments.

• Multi-site industrial / chemical operations
• Mix of office, plant, and laboratory users
• Systems supporting operations, maintenance, and compliance
• Interaction with third‑party vendors and regulated environments

• Provide advanced end‑user support across all locations
• Take full ownership of issues through resolution, including escalations from Tier 1
• Troubleshoot across infrastructure, applications, cloud services, and devices
• Support laptops, desktops, iPads, industrial PCs, and production‑floor devices
• Maintain high user satisfaction through clear communication and follow‑through
• Perform root cause analysis and implement preventative improvements

Administer, maintain, and enhance:

• Microsoft 365 / Office 365, including Exchange Online, Microsoft Teams, SharePoint and One Drive
• Net Suite (ERP)
• Maintain
  
  X (CMMS)
• Canary Historian
• Cloud‑based SaaS platforms supporting operations, maintenance, and compliance

Responsibilities include:

• Managing system configuration, access, and lifecycle improvements
• Ensuring device compliance and enforcing security policies
• Maintaining documentation, procedures, and configuration records

• Support site‑level infrastructure reliability across three locations
• Troubleshoot and maintain connectivity for production systems, office systems, and cloud services
• Coordinate upgrades, changes, and maintenance activities
• Support hybrid on‑prem/cloud environments
• Assist with endpoint management, patching, and device lifecycle
• Collaborate with SaaS vendors, MSPs, and support partners
• Act as the technical interface between the business and external providers
• Support delivery of changes, fixes, and system enhancements
• Ensure vendor solutions align with operational and compliance requirements

• Identify opportunities to improve system reliability, performance, and usability
• Work with stakeholders to prioritize enhancements
• Support light solution design and implementation
• Recommend improvements to prevent recurring issues

• Support enforcement of security policies through Entra  related tools
• Manage access control, MFA, conditional access, and device compliance
• Support audit, regulatory, and documentation requirements
• Maintain accurate licensing, access, and asset records

• 2+ years of Tier 2 IT support experience
• 5+ years of hands‑on Tier 1 IT systems administration experience
• Strong technical capability across infrastructure, identity, networking, and end‑user computing
• Experience supporting Microsoft 365 and cloud‑based environments
• Experience supporting Windows 10/11 and modern endpoint management
• Understanding of Active Directory, Azure AD, Microsoft Azure Cloud, Microsoft 365, DNS, DHCP, VLANs, VPNs
• Ability to troubleshoot issues impacting production uptime
• Experience working with vendors and service providers
• Strong documentation and communication skills
• Ability to work independently and prioritize based on business impact
• Demonstrated willingness to remain hands‑on in a senior technical role

• Experience with ERP (Net Suite) and CMMS (Maintain
  
  X)
• Exposure to industrial systems, historians, or LIMS platforms
• Familiarity with Intune, conditional access, and endpoint security
• Basic scripting or automation experience (Power Shell preferred)
• Relevant certifications:
  Microsoft 365 Administrator, CompTIA Network+ or Security+
• Experience in manufacturing or regulated environments

• Associate or Bachelor’s degree in IT-related field or equivalent experience
• Certifications in A+, Network +, Security+, Microsoft/Cisco preferred

Valentra is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.