Epic Analyst - Dorothy​/Comfort at Ochsner Health Orleans, LA

IS Epic Analyst
- Dorothy/Comfort
- Epic Certification Required

IS Epic Analyst independently reviews, analyzes, and modifies systems including encoding, testing, debugging and installing to support Epic systems; consults with users to identify current operating procedures and to clarify program objectives while relying on instructions and pre-established guidelines to perform the functions of the job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Required – High school diploma or equivalent.
• Preferred – Bachelor's degree.

• Required – 2 years of Epic experience.

• Required – Epic certification.

• Strong analytical, problem‑solving, and research skills and ability to independently perform gap and other analysis, testing and troubleshooting on assigned applications.
• Knowledge of Epic.
• Technical integration skills and ability to design and implement technical solutions and processes.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Project management and organizational skills and ability to effectively manage multiple demands in a fast‑paced environment and identify next steps on project work.
• Solid operational or clinical expertise.
• Ability to travel throughout and between facilities and work flexible hours (weekends/holidays/nights/call).

• Independently performs analysis, testing, and troubleshooting on assigned applications, resolves tickets/issues, participates in projects, and identifies appropriate next steps for project completion.
• Provides quality support and troubleshooting to end users while creating documentation to allow others to support the IT solutions and services appropriately.
• Partners and effectively communicates with assigned customers/end users while escalating appropriate potential concerns to management.
• Establishes and maintains relationships with operations, stakeholders and other IS team members, and works with these groups to determine needs and their associated IS solutions from an integrated perspective.
• Serves as representative for the team and point of contact/resource for the application.
• Performs other related duties as required.

Individuals who reside in and will work from the following areas are not eligible for remote work:
Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.