Enterprise Service Desk Specialist

Tier 1 Support

Serve as the initial point of contact for IT‑related problems. Provide phone and online support to users, perform troubleshooting, and resolve technical issues. Follow escalation protocols as necessary.

• Completed and valid Security+CE+ certification
• At‑least a Secret Clearance

• 1‑4 years of IT experience
• Openness and willingness to support an inbound service desk/call center operation
• Experience with ITSM (ticketing system)

Serve as the initial point of contact for IT‑related problems. Provide phone and online support to users. Perform troubleshooting and resolve technical issues. Follow escalation protocols as necessary.

Monitor the health and status of the networks. Document and communicate outage information to co‑workers and customers.

Execute scripts; open and close tickets; correlate events and incidents for the management of IT services.

• Password resets within Active Directory
• Internet browser troubleshooting
• Layer 1 network connectivity troubleshooting
• DNS/IP address troubleshooting
• Root cause analysis of ongoing issues
• Email/Exchange issues
• Application install/troubleshooting
• Printer/network drive mapping
• Telephony issues
• Desktop workstation issues

Active DoD secret clearance, Security+, Customer service, Ticketing system, First call resolution, End user support, Technical support, Troubleshooting, Help desk support, Help desk, Support, Printer support, Access Control List, Windows, Windows operating systems, Win
10, Network Drive, IP Address, Task Manager, Global Address List, HOSTS files, Active Directory, Windows 10, Helpdesk troubleshooting, Password reset, Office 365, Service desk, Phone support, Windows 7, Service, Support desk, O365, Call center.

• Active DoD secret clearance
• Security+
• Customer service

Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk" oriented role. They will be required to be in office, at desk, in call queue taking incoming end‑user calls.

Entry Level

Contract position based out of New Orleans, LA.

The pay range for this position is $31.26 – $33.65 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This is a fully onsite position in New Orleans, LA.

This position is anticipated to close on Jun 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.