Enterprise Service Desk Technician

Zachary Piper Solutions is looking for an Enterprise Service Desk Technician to join a large federal program supporting Navy and Marine Corps programs. This is an full

- time position and onsite in New Orleans, LA.

• Responsible for end‑user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or elevate technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an active Secret clearance.

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package:
  Cigna Medical, Cigna Dental, Vision, 401k with ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 6/5/2026. Applications for this job will be accepted for at least 30 days from the posting date.