Mid-Level IT Technician

Grayson’s Data Services is seeking a skilled and customer-focused Mid-Level IT Technician to support our growing client base. This role requires a strong foundation in Microsoft 365 administration, networking fundamentals, cybersecurity best practices, and exceptional customer service skills. The ideal candidate is a proactive problem solver who can work independently while maintaining a high standard of professionalism and technical excellence.

• Administer and support Microsoft 365 environments including Exchange Online, Entra  (Azure AD), SharePoint Online, Teams, and Intune.
• Provide end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Configure, troubleshoot, and maintain network infrastructure including routers, switches, wireless access points, and VPNs.
• Diagnose and resolve hardware, software, connectivity, and security issues.
• Implement and maintain cybersecurity best practices.
• Monitor systems and respond to alerts generated by monitoring and management tools.
• Document support activities, network diagrams, procedures, and client environments.
• Participate in client onboarding, migrations, and technology deployments.
• Maintain accurate ticket documentation and meet service level objectives.
• Communicate effectively with clients, vendors, and team members.

• Minimum 5 years of professional IT support experience.
• Strong administration experience with Microsoft 365 (Minimum 5 years).
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPN/SASE technologies, and firewall concepts.
• Experience with Windows 10/11 and Windows Server environments.
• Understanding of cybersecurity principles including MFA, endpoint protection, phishing awareness, least-privilege access, and security best practices.
• Security alert triage experience.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

• Customer-service oriented with strong people skills.
• Professional appearance and demeanor.
• Self-motivated and dependable.
• Security-minded and detail-oriented.
• Team player willing to mentor junior technicians.
• Eagerness to learn and stay current with evolving technologies.