Help Desk Specialist
Job in
New Orleans, Jefferson Parish, Louisiana, 70123, USA
Listed on 2026-06-24
Listing for:
Zachary Piper Solutions
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in New Orleans, LA
. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities- Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
- Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
- Work directly with employees and officials to troubleshoot and resolve technical issues
- Execute operations in support of the Enterprise Service Desk
- Meet service goals by opening and closing tickets, executing scripts, and answering calls
- Must have an Active Secret Clearance
- 1+ Years of IT experience
- Active IAT II Certification:
CompTIA Security+, CCNA Security, CySA+, or equivalent/higher - Experience with troubleshooting, ticketing systems, and supporting IT devices
- Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
- Salary: $50,000 - $55,000 per year
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