Enterprise Service Desk Specialist

Job Description

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

You will serve as the initial point of contact for IT related problems and provide tier 1 level support consisting of phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.

• Provide health and status monitoring of the networks
• Document and communicate outage information to co‑workers and customers
• Execute scripts
• Open and close tickets
• Correlate events and incidents for management of IT services

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
• U.S. Citizen with an active DoD Secret security clearance or ability to obtain
• Must have DoD 8570 IAT Level II certification to be considered (e.g., CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage

$26.27 + per hour. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Employment benefits include competitive compensation, health and wellness programs, income protection, paid leave and retirement. Further details are available at

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Leidos is an equal opportunity employer/disability/vet.