Technology Support Specialist - Holy Cross School

Position Summary

Holy Cross School is seeking a full-time Technology Support Specialist to support our user base of 1000+. Holy Cross operates a 1:1 laptop program for students and offers the latest technology to faculty and staff.

The Technology Support Specialist must possess solid experience with desktops, laptops, & peripherals including diagnosing, repairing, and upgrading these devices which are primarily running Windows 11.

The selected candidate will be exposed to and have an opportunity to learn the latest technologies. Ideal candidate should be a self-starter with the ability to work effectively as part of a team or individually and be able to positively interact with students, parents, faculty, and staff to keep single-user technology functioning well and user satisfaction high.

This is a full-time, non-exempt position. Normal working hours are 7:00am to 3:30pm and the candidate must be able to work flexible hours including after-hours and on-call weekends when needed. This is a twelve-month position with the summer months being extremely busy. The Technology Support Specialist reports to the Director of Information Technology.

• Bachelor's degree or associate degree preferred, equivalent professional experience in lieu of degree.
• Hold or commitment to obtain Comptia A+ Certification. Network and/or server certifications are a plus.
• At least one (1) year verifiable experience as a support technician.
• Experience with enterprise help desk software & Windows Active Directory.
• Familiarity with network connectivity and basic understanding of IT infrastructure components.
• Advanced understanding and use of Microsoft 365.
• Hands-on experience with Windows 11, MacOS a plus.
• Experience troubleshooting, diagnosing, and resolving problems with computers/peripherals.

• Excellent interpersonal skills with ability to interact positively with students, parents, staff, and faculty.
• Ability to be a self-starter; energetic, proactive, and work under tight deadlines.
• Ability to work as part of a team and individually.
• Commitment to excellence.
• Excellent written and communication skills.

• Diagnose, repair, and dispatch laptop support.
• Respond to, maintain, and close work tickets.
• Provide training to users, perform problem resolution, and build electronic-based documentation.
• Assist in the education of staff regarding technology devices and software applications.
• Responsible for managing all technology assets.
• Assist with Active Directory administration of user and computer objects.
• Function as a technical lead and provide guidance to summer student workers.
• Review, evaluate, and implement requests from user departments.
• Collaborate with Director to ensure efficient operation of the computing environment of all employees.
• Perform other duties as required.

Salary commensurate with qualifications and experience and includes a comprehensive benefits package.

Interested and qualified candidates should submit the following materials to hr:

• A cover letter including salary requirements.
• Current resume.
• An annotated list of professional references with contact information. References will be contacted only with prior candidate approval.