Network & Telecommunications Specialist

Closely supervised, mid-level position. Successful candidate will participate in the immediate support of Campus Networking infrastructures and Telecom. Assist with network support and troubleshooting of main Campus Academic/Administrative networks as well as Residential Life networks for student residents. Will assist Telecom Coordinator as needed in the daily management of Phone system and related resources through-out Campus.

• Utilize centralized Helpdesk tracking software for all levels of customer service engagement.
• Triage Helpdesk calls for all network requests from across campus, including phone issues.
• Assist network administrator in the planning, expansion, and troubleshooting of ULM campus networks.
• Assist telecomm coordinator in the daily support of phone system environment.
• Provide support for students who experience Internet access problems within Residential Life facilities, including WiFi and LAN-lines in residence rooms.
• Coordinate with Residential Life when interaction is required with residents for network troubleshooting.
• Work with other IT staff when needed for support resolution.
• Be available to work after-hours in the event of unexpected or planned outages.
• Assist IT security officer in operational network support of surveillance cameras and door security controllers.
• Engage with 3rd party cabling contractors for new cabling requests or repairs.
• Other duties as required.

• Required to have a bachelor degree with a concentration in computer networks, one or more network certifications, and 1 year of internship in enterprise network systems. OR 5+ years of real-world field experience with enterprise grade networks and network systems.
• Working ethernet Layer 1-3 knowledge is required.
• Certification or knowledge of Juniper/JUNOS/Mist is preferred.
• Optical networking knowledge is useful.
• Experience in all desktop/server types (Windows/Linux)
• Certification or proven field knowledge in cabled networks including fiber optic standards, CAT5/6 and POE standards.
• Knowledge in phone systems infrastructure is useful.