Helpdesk​/Support Engineer

Job Summary

This is an onsite contract role based at Palo Alto Headquarters. The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.

• Apple (macOS & iOS):
  Jamf Pro
• Windows & Android:
  Microsoft Intune / Endpoint Manager
• Virtual Desktop:
  Amazon Work Spaces (AWS)
• Scripting:
  Power Shell, Bash, Python

• Unified Endpoint Management
  • Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
  • Act as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
• Apple Fleet
  • Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
  • Manage configuration profiles, policies, and patch management.
• Windows & Android
  • Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
• Provisioning
  • Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
• Virtual Desktop Infrastructure (VDI)
  • Administer and optimize Amazon Work Spaces.
  • Manage Work Spaces directories, custom bundles, and image creation/maintenance.
  • Troubleshoot connectivity and performance issues within the AWS ecosystem.
• Automation & Engineering
  • Develop and maintain sophisticated scripts in Power Shell and Bash to automate manual tasks and integrate system APIs.
  • Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
  • Implement automated reporting for hardware inventory, license compliance, and security auditing.
• Security & Compliance
  • Enforce endpoint security standards, including File Vault/Bit Locker encryption and EDR agent health.
  • Partner with Security teams to remediate vulnerabilities across the endpoint fleet.

• Minimum 3-5 years in an Endpoint Engineering or MDM-focused role.
• Proven experience managing both macOS and iOS at scale via Jamf Pro.
• Experience managing Windows environments through Microsoft Endpoint Manager.
• Hands‑on experience with Amazon Work Spaces administration.
• Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
• Ability to write and debug Bash and Power Shell scripts from scratch.
• Understanding of Okta or Azure AD (Entra ) as it relates to device enrollment and SSO.

• Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
• Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.