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Service Desk Manager - Lead & Elevate IT Support
Job in
New Orleans, Jefferson Parish, Louisiana, 70123, USA
Listed on 2026-07-13
Listing for:
Universal Data Inc
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Universal Data Inc in New Orleans seeks a Service Desk Manager to oversee the day-to-day service delivery within the Managed Services Department, collaborating with other department managers to drive efficiency and client satisfaction.
You will lead technicians, enforce SOPs, and monitor KPIs/SLAs while providing ongoing professional development and acting as a client liaison to address active service issues.
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