Help Desk Support Rep

Job Title

Help Desk Support Rep, 1

New Orleans, LA US (Primary)

Full-time

As an employee of YRCI working full‑time, you are eligible for an attractive benefits package including medical, dental, vision, life, short‑term and long‑term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans.

Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.

Non‑Exempt

High School Diploma

• Answer Insurance Help Desk caller in inquiries.
• Execute batch data entry of multiple employee forms into the applicable client system.
• Record 100% of calls into the incident management system.
• Assist in the resolution of problems and the identification of potential issues and trends.
• Ensure complete client satisfaction.

• High School Diploma required.
• Operate on an eight (8) hour workday schedule (core hours, 8:00 AM to 4:00 PM central time) Monday through Friday excluding Federal Holidays.
• Multitask and effectively plan and organize work.
• Must have strong communication skills.
• Interpret and apply regulatory material; communicate effectively, both orally and in writing.
• Must have keen attention to detail and effective working in a team environment.
• Experience in a customer‑service oriented call center environment is highly desired (but not required).

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E‑Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.

No sponsorship is available for this position.