IT Support and Network Specialist – Level 2

IT Support and Network Specialist – Level 2

Iberville Parish Sheriff’s Office is seeking a skilled and motivated IT Support and Network Specialist (Level
2) to join our growing team. In this role, you’ll play a key part in maintaining enterprise systems, supporting end users, and managing critical networking and security devices across our organization. If you thrive in a hands‑on environment and enjoy solving technical challenges, we want to hear from you.

• Level 2 technical support for end users across multiple departments and locations.
• Support and administer Windows‑based servers
  , Active Directory, and Group Policy.
• Manage and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, One Drive, Azure AD).
• Configure and maintain Cisco Nexus and Meraki switches
  , VLANs, and cloud‑based dashboards.
• Support firewall infrastructure, including Palo Alto and Mikro Tik devices.
• Assist with network routing, VPNs, and cloud‑based security solutions
  .
• Configure and support Synology NAS and other clustered NAS devices.
• Monitor network performance, perform diagnostics, and carry out preventative maintenance.
• Maintain asset documentation, configuration records, and change logs
  .
• Train staff on departmental software and systems.
• Stay open to learning new technologies (e.g., Motorola radio programming).
• Travel to local sites within the parish for equipment installs, troubleshooting, and user support.
• Collaborate with IT staff and elevate complex issues as needed.
• Report directly to the IT Director and ultimately the Sheriff.

• CompTIA A+ and Network+ certifications (or equivalent, such as CCNA, Microsoft certifications).
• 3+ years of IT support experience in a large enterprise environment.
• Hands‑on experience with:
  • Windows Server (AD, DNS, DHCP, Group Policy) & Windows 10/11 support
  • Cisco/Meraki switches & VLANs
  • Palo Alto & Mikro Tik firewalls, NAT, VPNs, access control
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
  • Experience with common enterprise hardware (PCs, printers, mobile devices).
  • Valid driver’s license and ability to travel locally.

• Certifications such as CCNA, PCNSE (Palo Alto), MTCNA/MTCRE (Mikro Tik), or Azure Administrator Associate.
• Experience with virtualization platforms (Hyper‑V, VMware).
• Familiarity with backup and disaster recovery systems (Datto, Veeam, Windows Server Backup).
• Scripting experience (Power Shell or equivalent).
• Knowledge of network monitoring / SNMP tools
  .
• Experience with cloud‑based phone systems (e.g., Ring Central, Cisco Unified Communications).
• ITIL Foundation certification or understanding of IT service management.
• Interest or experience in Motorola radio programming or public safety communications
  .
• Excellent communication and customer service skills.
• Strong troubleshooting and problem‑solving abilities.
• Ability to work both independently and in a team.
• Highly organized
  , detail‑oriented, and adaptable to change.
• Passion for continuous learning
  and professional growth.
• Full‑time on‑site role with travel required to parish locations.
• Occasional after‑hours, nights, weekends, and emergency support.
• All tools and equipment provided
  .
• Competitive salary based on certifications and experience.
• Employer‑paid training opportunities for growth.
• Full coverage healthcare plan
  .
• Paid Time Off (PTO).
• Deferred Compensation Plan with Employer Match
  .