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Hybrid IT Support Analyst II — Escalations
Job in
New Orleans, Jefferson Davis Parish, Louisiana, 70123, USA
Listed on 2026-07-17
Listing for:
Exigo Technology Services
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Exigo Technology Services is seeking a Support Analyst II to provide intermediate technical support within our managed services division. You will diagnose, troubleshoot, document, and resolve issues across Microsoft 365, endpoints, and basic infrastructure, while coordinating with Tier 1 teams and client IT resources.
The role emphasizes escalation management, clear communication, and ownership of tickets through resolution, with after-hours rotation and strong focus on customer service and
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