Robotics Processing Automation Support Engineer

Location: Arizona

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.

What you will do Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation

Monitor, triage, and resolve production incidents related to RPA automations

Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions

Analyze logs, data, and system behavior to diagnose and resolve technical issues

Manage incidents, service requests, and changes using ITSM tools such as Service Now and Jira Ensure production automations meet defined SLAs and operational OKRsEscalate critical or unresolved issues to L3/development teams with complete documentation

Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures

Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues

Diagnose dependency, environment, data integrity, and application performance issues impacting bots Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability

Participate in stand‑ups, sprint reviews, and Change Advisory Board (CAB) meetings as required

Maintain documentation for application configurations, troubleshooting steps, and resolution procedures

Contribute to automation health dashboards and operational reporting metrics

Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening

Communicate effectively with technical and non‑technical stakeholders, providing clear updates on issue status and resolutions

Required Qualifications 3-5 years of hands-on experience in RPA production support or operations roles

Proficient in Automation Anywhere A360 - bot development, Control Room management, and error handling

Working knowledge of UiPath - Studio, Orchestrator, and REFramework-based bot support

Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines

Experience with ITSM platforms for incident and change management (Service Now preferred)
Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
Excellent analytical and problem-solving skills with the ability to work under pressure

Strong written and verbal communication skills for stakeholder engagement and documentation

Ability to work rotating shifts and participate in an on-call rotation

Preferred Qualifications Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification.

Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks.

Healthcare industry experience with knowledge

Education

Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience

Anticipated Weekly Hours
40

Time Type Full time

Pay Range The typical pay range for this role is:$72,100.00 - $This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

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