Knowledge Management and AI Enablement Specialist

Role Overview

The Knowledge Management Specialist implements and coordinates a knowledge management system that increases knowledge sharing, protection, collaboration, and retrieval across the organization. Develops and maintains the technical documentation, training material, and knowledge articles that ground automated and conversational AI responses and support agents and operators, refining this content as systems and operating models evolve.

Establishes and maintains content governance frameworks, including ownership models, review cycles, taxonomy, and metadata standards that support knowledge organization and discoverability. Develops AI-ready content standards and authoring practices that improve knowledge usability, reusability, and retrieval across digital platforms.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Bachelor's Information Management, Library/Information Science, Communications, Business, or related field
• 2 years Knowledge management, technical documentation, content management, or related area, including hands‑on use of knowledge or content management platforms and authoring tools

• Compliance & Privacy Program
• Standards of Conduct
• Immediate reporting of any known or suspected unethical or questionable behaviors or conduct
• Patient/employee safety, patient privacy, and/or other compliance-related concerns