Application & Automation Engineer

Description

The National WWII Museum is currently seeking an Application and Automation Engineer. The Application and Automation Engineer is responsible for supporting, maintaining, integrating,and improving the Museum’s business-critical applications, with primary focus on the Digital Asset Management platform and related workflows, integrations, data flows, reporting, and support processes.

• Serve as IT’s primary technical support resource for the Museum’s Digital Asset Management platform and other assigned business applications.
• Support application configuration, workflows, permissions, user access, metadata related processes, reports, and operational support needs.
• Troubleshoot application issues, user access problems, data inconsistencies, integration failures, workflow errors, reporting issues, and user-reported defects.
• Work with business users to understand support needs and translate them into clear technical actions, vendor requests, configuration changes, or process improvements.
• Help distinguish between business process ownership, vendor responsibility, and IT technical support responsibilities.
• Support application lifecycle activities, including upgrades, patches, configuration changes, access reviews, testing, migrations, and vendor-supported enhancements.

• Support and improve integrations between Museum applications, databases, SaaS platforms, reporting tools, file systems, and operational systems.
• Develop, maintain, and troubleshoot automations that reduce manual work, improve consistency, and support business processes.
• Build or support workflows using approved tools such as Microsoft 365, Power Automate, scripts, APIs, scheduled jobs, or vendor-supported integration tools.
• Troubleshoot failed integrations, broken workflows, data synchronization issues, automation errors, and related system dependencies.
• Ensure automations and integrations are secure, documented, supportable, and not dependent on undocumented individual knowledge.

• Support operational reporting needs tied to Museum applications, data workflows, and business processes.
• Assist with data extraction, formatting, validation, reconciliation, and basic analysis where appropriate.
• Support Power BI, Excel-based reporting, application exports, and other approved reporting tools as assigned.
• Help departments improve recurring reports, dashboards, manual data processes, and repeatable reporting workflows.
• Ensure reporting processes are accurate, documented, and repeatable.

• Support secure access practices for assigned applications, including account provisioning, deprovisioning, role assignments, permissions reviews, and administrative access documentation.
• Partner with Cybersecurity and Infrastructure teams on SSO, MFA, conditional access, service accounts, privileged access, and authentication-related concerns.
• Ensure application access changes follow approved IT processes and are appropriately documented.
• Identify and elevate risks related to shared accounts, excessive permissions, unsupported integrations, weak authentication, undocumented service accounts, or unclear ownership.

• Open, track, and manage vendor support cases for assigned applications through resolution.
• Coordinate troubleshooting sessions between vendors, IT staff, business users, and project stakeholders.
• Communicate application issue status, risks, dependencies, and resolution progress clearly to affected stakeholders.
• Maintain application support documentation, including configuration notes, integration details, workflow logic, access models, vendor contacts, escalation paths, known issues, dependencies, schedules, credentials ownership, and recovery steps.
• Provide input to IT leadership on recurring application issues, vendor performance, support gaps, lifecycle concerns, and improvement opportunities.
• Support DAM governance and broader application governance efforts by helping clarify technical ownership, escalation paths, and repeatable support processes.
• Perform other duties as assigned.

• 3+ years of experience in application support, systems analysis, automation, integration support, software support, or related IT role.
• Experience supporting business applications in a production environment.
• Working knowledge of application configuration, permissions, user access, workflows, data imports/exports, and vendor support processes.
• Experience with automation, scripting, APIs, reporting tools, or low-code/no-code workflow tools.
• Ability to troubleshoot application issues across users, data, integrations, permissions, and vendor platforms.
• Strong documentation skills.
• Strong customer service and communication skills.
• Ability to work with both technical teams and non-technical business users.
• Ability to manage multiple priorities and support requests in a…