System Administrator

IT Systems Administrator

Our client is a fast-growing, value-based healthcare company delivering in-home and virtual care to families across Louisiana and beyond. This is an early-stage environment, which means broad ownership, quick shifts in priority, and the chance to shape how technology supports frontline care rather than inheriting a fully built function. The person in this seat should be comfortable working

independently, asking for help when a gap shows up, and giving and taking direct feedback.

• Serve as the on-site technical contact for the New Orleans office and nearby locations, handling equipment, network connectivity, staging, and repairs that cannot be resolved remotely.
• Deliver remote support at multiple tiers to employees regardless of location, presenting the underlying mix of vendors and tools as a single, well-run platform to the end user.
• Manage the full identity lifecycle, from onboarding through role changes to offboarding, within Microsoft 365 and Entra .
• Handle device management, patching, and fleet health using Intune and RMM tooling, and maintain asset inventory and lifecycle tracking across the company.
• Build automation that lets the environment grow without a matching rise in manual effort, using Power Shell, Power Automate, or AI-assisted workflows to script, deflect, or convert recurring requests into self-service.
• Move the team away from manual ticket triage toward context-aware routing and a Notion knowledge base that resolves common issues before they reach IT.
• Enforce endpoint security and compliance, including passwordless and phishing-resistant sign-in with passkeys and FIDO, Conditional Access, least-privilege access, and device compliance policies.
• Support the SOC 2 program alongside the Security and Compliance function, contributing to audits, evidence collection, and remediation.
• Own the accuracy and upkeep of IT documentation for the Louisiana domain so it stays reliable for both staff and AI-basedretrieval.

The environment spans Microsoft 365, Entra , Intune, and Windows, macOS, and iOS endpoints, with Ninja One for RMM, a Notion knowledge base, Slack-based intake, and governed AI use under an internal tiered policy. The stack is partway through modernization, so some tools will be operated as-is, some retired, and some newly stood up. The company currently runs on

Salesforce while building toward an owned application platform, and interest in helping with that transition is welcome.

• Five to seven years in internal, customer-facing IT operations; healthcare experience strongly preferred.
• Two or more years of system administration across Microsoft 365 and Entra , Intune (compliance, configuration profiles, and application deployment), and Windows, macOS, and iOS support.
• Three or more years of hands-on work with help desk and RMM tooling.
• Demonstrated scripting and automation with Power Shell, Power Automate, or comparable tools to scale a growing end-user environment, plus practical experience with governed AI and AI-assisted support.
• Strong endpoint management skills, sound networking fundamentals, and a track record supporting hybrid and distributed teams, paired with a genuine customer-service mindset.
• Residence in the New Orleans metro area (Orleans or Jefferson Parish) with the ability to be on-site at the New Orleans office at least once a week.
• Bachelor's degree in IT, Computer Science, or Information Systems, or equivalent practical experience.

• Comfort operating in an early-stage, hands-on setting where ambiguity and change are constant.
• Background in virtual or mobile healthcare delivery, including support for Athena EHR.
• Salesforce administration or support experience, with interest in the shift toward an owned application platform.
• Familiarity with modern endpoint and RMM tooling (Ninja One) and Zero Trust architectures.
• Relevant certifications such as Microsoft Endpoint Administrator, CompTIA A+ or Network+, and ITIL Foundation.