IT Support Technician III

Job Description

The User Services Analyst III provides insightful and comprehensive user support to the Tulane University community through an array of technological tools at their disposal. The User Services Analyst III maximizes customer support by thoroughly and efficiently identifying client needs. This position will lead on-site support endeavors, advanced phone assistance, remote desktop, and/or high level Windows or Mac support. The User Services Analyst III utilizes a robust IT user oriented skill set to maintain and develop tracking, reporting and support systems.

The USA Ill proactively collaborates with other IT analysts an IT staff to implement and improve services, deliver advanced educational resources, and identify appropriate technology solutions. The roles relies on strong technology, leadership, management and communication skills to assist Senior IT Leadership in meeting the core goals of customer service and technical support.

The User Services Analyst III provides insightful and comprehensive user support to the Tulane University community through an array of technological tools at their disposal. The User Services Analyst III maximizes customer support by thoroughly and efficiently identifying client needs. This position will lead on-site support endeavors, advanced phone assistance, remote desktop, and/or high level Windows or Mac support. The User Services Analyst III utilizes a robust IT user oriented skill set to maintain and develop tracking, reporting and support systems.

The USA Ill proactively collaborates with other IT analysts an IT staff to implement and improve services, deliver advanced educational resources, and identify appropriate technology solutions. The roles relies on strong technology, leadership, management and communication skills to assist Senior IT Leadership in meeting the core goals of customer service and technical support.

• 5 years’ experience working in a Windows and Macintosh operating system desktop software and server support environment.
• 3 years of Configuration Management and deployment at scale

• Macintosh configuration deployments tools and best practices
• Experience with incident management tools such as Service Now
• A+
• Network+

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at  or by email at hr.