Desktop Support Specialist
Job in
New Orleans, Jefferson Davis Parish, Louisiana, 70123, USA
Listed on 2026-08-26
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Description
Summary/Objective The IT Support Specialist is responsible for supporting, monitoring, and repairing our hardware and software systems. This role is required to diagnose and repair problems, implement patches and upgrades, manage data security, and ensure that our systems are optimized and run efficiently. Essential Functions Install and configure computer hardware, software, peripherals, and related IT systems. Diagnose and troubleshoot hardware, software, network, and connectivity issues;
resolve or escalate issues as appropriate. Perform routine maintenance, updates, patching, firmware upgrades, and replacement of outdated equipment. Monitor and support security systems; install approved updates and follow established data security and access-control procedures. Provide timely technical support to employees and resolve day-to-day technical issues. Document incidents, resolutions, maintenance activities, and technical procedures. Create user-facing technical documentation and provide training on new systems, software, and equipment.
Research technical solutions; coordinate implementation, testing, documentation, and user support. Manage and maintain company cellular devices and plans and coordinate with service providers as needed. Manage and maintain physical access-control systems and user access as assigned. Coordinate IT onboarding and offboarding, including equipment setup and collection and provisioning or deprovisioning of system, cellular, and access-control accounts.
Skills
Desktop, Support, Troubleshooting, Customer service, Active directory, Help desk, Help desk support, Windows, Hardware, Technical support, Service desk, Deployment, Office 365, Phone support, Application support, Printers, Ticketing system, O365, Password reset, Imaging, Windows 10, Microsoft office, Outlook, Mobile device, Hardware support, Hardware/software, Desktop hardware, Customer support, Sccm, firmware, data security, patch management
Top Skills Details
Desktop,Support,Troubleshooting,Customer service,Active directory,Help desk,Help desk support,Windows,Hardware,Technical support,Service desk,Deployment,Office 365,Phone support,Application support,Printers,Ticketing system,O365,Password reset,Imaging
Additional Skills & Qualifications
Experience/Training/Education Bachelor's degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and relevant experience. Minimum of 1 year of experience in IT support, desktop support, computer repair, or a similar technical support role. Current Microsoft, CompTIA, or equivalent industry-recognized IT certification preferred. Hands-on experience supporting Windows and macOS environments and troubleshooting desktop hardware, software, and network or connectivity issues.
Knowledge/Skills/Abilities Strong troubleshooting, diagnostic, and problem-solving skills across hardware, software, network, connectivity, and system issues. Working knowledge of Windows and macOS environments, desktops, cloud-based systems, networks, servers, security tools, and routine system maintenance. Proficiency with system updates, patching, firmware upgrades, performance tuning, debugging, testing, and routine hardware setup and maintenance. Strong written and verbal communication and customer-service skills, with the ability to explain technical information clearly to users with varying levels of technical knowledge.
Strong organization, attention to detail, documentation, and time-management skills, with the ability to prioritize multiple requests and changing technical needs. Ability to work independently and collaboratively with employees, vendors, and service providers; demonstrates initiative, sound judgment, follow-through, and adaptability. Ability to follow established policies and procedures, identify practical process improvements, and implement approved solutions. High level of discretion, integrity, and security awareness when handling confidential information, system access, and company data.
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of New Orleans, LA.
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and…
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