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Help Desk Specialist
Job in
New Orleans, Jefferson Davis Parish, Louisiana, 70123, USA
Listed on 2026-08-29
Listing for:
Insight Global
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
- 0–2 years IT support, helpdesk, or customer service experience
- Preferred:
Experience with ticketing systems (Service Now or similar) - Associate’s or Bachelor’s degree in IT or related field preferred
- In lieu of a degree, relevant work experience or technical training will be considered
- familiar with IAM systems
- Basic understanding of Windows OS, Microsoft 365, and common business apps
- Basic networking concepts (Wi-Fi, VPN, connectivity)
- Familiarity with endpoint devices (laptops, printers, mobile devices)
- Clear communication with non-technical users
- Ability to follow process and document work
- Willingness to learn and grow quickly
This is a hands‑on, entry‑level role located in New Orleans focused on resolving user issues, delivering a strong support experience, and building foundational technical skills. You will work across devices, applications, and access issues while learning modern IT Service Management, automation, and AI‑enabled support practices.
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