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ITSM Analyst : Elevate Service Delivery & Metrics
Job in
Iowa, Calcasieu Parish, Louisiana, 70647, USA
Listed on 2026-08-30
Listing for:
Washington University
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
Location: Iowa
Washington University in St. Louis is seeking an ITSM Analyst to support development, maintenance and monitoring of ITSM Practice frameworks. You will collaborate with multiple IT teams and contribute to SOPs, policies and dashboards across campus.
The role involves researching ITILv4, supporting Service Now updates, and driving adoption of ITSM practices. A bachelor’s degree and 3 years of relevant ITSM experience are preferred; strong analytics and communication skills are essential.
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