Workday Training & Organizational Change Manager

Department ERP and Applications Job Summary The Workday Training & Organizational Change Manager serves as the university's functional lead for Workday education, organizational change management, user adoption, business process documentation, and enterprise communications related to Workday and associated administrative systems. This position is responsible for developing and implementing a comprehensive training and change management strategy that supports the successful adoption of Workday across all functional areas of the university.

The incumbent partners with functional offices, Information Technology, Human Resources, Finance, Enrollment Management, Academic Affairs, LSU System Workday teams, and executive leadership to ensure faculty, staff, and students effectively utilize Workday technologies and institutional business processes. The Workday Training & Organizational Change Manager develops instructional content, coordinates enterprise-wide training initiatives, maintains institutional knowledge resources, facilitates organizational readiness activities, develops communication strategies for system enhancements, and supports continuous improvement efforts associated with Workday implementations and business process modernization.

This position serves as the university's primary resource for developing educational programs, promoting technology adoption, measuring organizational readiness, supporting change initiatives, and ensuring consistent communication of Workday functionality, business processes, policies, and procedural changes. The incumbent will lead campus readiness initiatives associated with Workday biannual releases, new module implementations, LSU Enterprise Workday migration activities, and institutional digital transformation projects.

• Develop and maintain the university's comprehensive Workday training and organizational change management strategy.
• Partner with executive leadership, functional offices, and Information Technology to identify organizational training needs and develop long-term learning initiatives supporting Workday and enterprise business systems.
• Develop organizational readiness plans for new Workday functionality, system implementations, and business process improvements.
• Conduct organizational impact assessments for major Workday enhancements and institutional initiatives.
• Develop strategies that encourage user adoption while minimizing operational disruption.
• Coordinate LSU New Orleans campus-wide change management activities associated with Workday releases and LSU Enterprise initiatives.
• Promote continuous learning and technology adoption throughout the university.

• Design, develop, and maintain instructor‑led, virtual, hybrid, and self‑paced training programs supporting Workday and enterprise administrative systems.
• Develop learning paths for faculty, staff, supervisors, student employees, department administrators, and executive leadership.
• Create instructional materials including:
  Job Aids, Standard Operating Procedures, Quick Reference Guides, User Manuals, Video Tutorials, Interactive eLearning Modules, Frequently Asked Questions, and Knowledge Base Articles.
• Develop role‑based training curricula aligned with institutional business processes.
• Maintain course content to reflect Workday enhancements, policy changes, and LSU System standards.
• Evaluate instructional effectiveness and continuously improve educational materials.

• Develop communication strategies supporting Workday initiatives, including:
  Biannual Workday releases, System enhancements, Business process changes, Scheduled maintenance, New functionality, Policy updates, and Training opportunities.
• Prepare executive communications, newsletters, announcements, training calendars, and release documentation.
• Coordinate communications between Information Technology, functional departments, and campus stakeholders.
• Promote awareness of new Workday capabilities and institutional technology initiatives.