IT Support Technician II

The IT Support Technician II (ITST) is responsible for installing, maintaining , and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision . This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Essential Job Functions

Performs overall information systems planning, implementation, and administration in a variety of IT functional areas

Install, maintain , and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices

Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks

Manage and maintain technology inventory

Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes

Implement and monitor security measures

Set up , manage , and audit user accounts and permissions

Perform regular system updates and maintenance

Assist in technology disposal and data security

Collaborate with the IT team on projects and improvements

Other duties as assigned

Required Qualifications

Associate's degree in Information Technology , Computer Science, or related field ( equivalent experience )

3+ years of relevant experience in IT technical support

Proficiency in computer hardware, software, and networking systems

Excellent problem-solving and analytical skill s

Excellent communication and customer service abilities

Knowledge of IT security best practices

Preferred Qualifications

Bachelors Degree in Information Technology, Computer Science, or related field

Experience in agricultural or egg industry-specific software

Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)

Familiarity with mobile device management and VoIP systems

This position is primarily office-based but involves occasional work in non-office environments such as production areas. The role may require physical adaptability, including crawling in confined spaces or working re is potential exposure to noise, necessitating the use of protective equipment like hairnets and safety glasses. While the job involves extended periods of sitting and computer use, it also includes occasional lifting of equipment and supplies.

The position may demand flexibility with work hours, potentially involving irregular schedules or on-call duties for emergency support. Additionally, occasional travel to other locations may be required .