M365 Administrator

• Provide Tier 2 ticket support for the user community on M365 suite of applications
• Integrate applications and create user articles for best practice use of applications
• Gather user requirements to ensure associates are leveraging appropriate M365 tools
• Manage and administer Exchange Online, SharePoint Online, One Drive, One Note, EntraID, and Microsoft Co-Pilot
• Assist engineering team with project implementations concerning the M365 environment
• Complete change controls and validation tasks
• Develop and manage user accounts, groups, and licenses
• Provide M365 application expertise to end users, including formal training if needed

• At least 2 years of experience in IT with a basic foundational knowledge of cloud services, user account life cycles, and basic security concepts
• Previous experience supporting users via ticket management systems
• Working base knowledge of MS applications
• Knowledge of basic security concepts
• Strong collaboration, interpersonal skills
• Experience with collaboration apps and a passion for enhancing the user experience
• Experience handling ticket requests in a timely manner
• Applicants must have legal authority to work in the United States
• Work Visa sponsorship is not available for this position
• 1-2 years of general IT support or helpdesk experience is highly preferred
• Bachelors Degree in Information Technology or Equivalent Technical certifications

Demonstrates expertise in providing Tier 2 support for M365 applications, managing user accounts, and ensuring effective use of cloud services. Strong ability to collaborate with users and engineering teams to enhance the overall user experience.

• M365 Application Expertise
• User Account Management
• Ticket Management Systems
• Basic Security Concepts
• Collaboration Skills

• M365 Suite Support
• Exchange Online Administration
• SharePoint Online Management
• One Drive Management
• User Account Lifecycle Management
• Change Control Processes
• Validation Tasks
• User Training Development
• Application Integration
• User Requirement Gathering

• Collaboration
• Interpersonal Skills
• User Experience Enhancement
• Timely Ticket Handling

• Bachelor's Degree in Information Technology
• Equivalent Technical Certifications

• Cloud Services
• IT Support
• Helpdesk Experience
• User Account Life cycles
• Security Concepts

• M365 Applications
• Ticket Management Systems
• Microsoft Co-Pilot
• EntraID