IT Systems Engineer

SUMMARY

DESCRIPTION:

Install and maintain computer hardware, software, and networking technologies by performing the following duties.

Reports to:

Director of IT

This position has no supervisory responsibilities.

Note:

All responsibilities listed apply to both “in house” and “motor vessel”systems.

• Verify server functionality,identitypotentialissues,andworkoutsolutions.
• Manageallservers including:
  
  File servers,Active Directory,including D&HCP andHandDS,Download mintation,GPO managementandimplementation,Printing services,Citrix Cloudand Premier services administration,Office
  365 online administration and support,Anti-Virus administration,SAP on premise.
• Reviewallsite Firewall accesses.
• Reviewallsiteto-siteconnectivityandanomalies.
• Networkequipmentmaintenanceincluding monitoringandtroubleshootingisesues.
• SIP phone system server administration.
• Troubleshootandrepairphoneswithswitches,servers,SBCs,telephones,andoverheadPA.
• Managecallroutingincludingworkinggroupandmenutree configuration.
• Maintain all information technology systems to ensure optimal access.
• Review all Server synchronizations and backups.
• Work help desk including answering the phones and working tickets.
• Communication with vendors regarding support and projects.
• Project Management.
• Be familiar with and troubleshoot all hardware, software and network operating systems.
• Ensure technology is accessible and equipped with current hardware and software.
• Create new user system accounts.
• Provide orientation to new users.
• Train staff in the potential uses of new and existing technology.
• Provide individual training and support on request.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Create and maintain help desk tickets for required repairs and maintenance.
• Install workstation, connect, and set up hardware andload all required software.
• Maintain security of all technology.
• Identify, strip, and prepare hardware for disposal when appropriate.
• Work on projects in support of both in-house andvessel IT systems.
• Organize and execute training sessions fornon-department employees.
• Assist in the support of the Help Desk to ensure operational continuity of user and vessel systems.
• Perform other related duties as required during working hours.

• Must be able to read, write andspeak clearly in the English language.
• Transportation Workers Identification Card (TWIC) is required.
• High school diploma.
• 3-5 years of working experience within IT Department support.
• Detailed knowledge of Microsoft workstation operating systems.
• Experience assisting users with Microsoft applications such as MS Office, Outlook, PowerPoint, Excel & Internet Explorer.
• Active certification and experience in at least 2 ofthe following products. M.S.Server, VMware Server, SQL Server & Citrix Server.
• Hands on experience with LAN/WAN technologies.
• Excellent problem-solving skills, hardware &software troubleshooting skills and use of remote management systems.
• Courteous and professional always, especially under stress.
• Well organized and detail driven with strong interpersonal skills and initiative.
• Reliable and responsible, able to respond quickly tosupport calls, on weeknights or weekends.
• Ability to work in team environment.
• Aptitude and desire for new knowledge.
• Ability to read, comprehend and learn.
• Ability to solve problems, teach others and make decisions on a daily basis.

Abilityto read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Abilityto…