IT Operations Specialist

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The IT Operations Specialist supports the day-to-day operations of Wellby’s Cloud Systems Administration, IT Security, and Service Desk functions. Responsibilities include assisting with systems administration, identity and access management processes, cybersecurity and compliance activities, end-user support, and technology deployments. Working collaboratively across multiple technology disciplines, this role helps maintain secure, reliable, and efficient technology services while supporting the organization’s operational and regulatory requirements.

• Willingness and ability to exhibit Wellby Core Values every day.

• Works with purpose and is driven to provide the best team member experience.

• Support the administration and operation of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other related cloud technologies.

• Assist with the installation, configuration, maintenance, and troubleshooting of software, hardware, and enterprise technology solutions.

• Support user account administration, access management, system security controls, and data backup processes in accordance with established policies and procedures.

• Develop and maintain basic Power Shell scripts and automation solutions to improve operational efficiency and support routine administrative tasks.

• Create and maintain technical documentation, knowledge base articles, standard operating procedures, and system configuration records.

• Support patch management activities and monitor software and hardware life cycles to ensure systems remain compliant and supported.

• Promote security awareness by assisting with cybersecurity education, training initiatives, and communication of security best practices throughout the organization.

• Support efforts to safeguard sensitive, confidential, and regulated data by assisting with access control monitoring and security-related activities.

• Assist in the implementation, enforcement, and monitoring of information security policies, standards, and procedures, including reporting potential violations for review.

• Participate in cybersecurity risk assessments, audits, examinations, and compliance reviews to support organizational security and regulatory requirements.

• Maintain awareness of Bank Secrecy Act (BSA) requirements, report suspicious activity to the BSA Officer as appropriate, and complete all required annual BSA training.

• Serve as a secondary escalation resource for complex Service Desk incidents and requests, assisting in the resolution of advanced technical issues.

• Travel to branch and administrative office locations as needed to provide technical support, equipment deployment, and onsite troubleshooting services.

• Coordinate and perform PC deployment, desktop imaging, workstation setup, and device delivery activities for new and existing employees.

• Install, configure, and support printers, peripherals, desktop equipment, and other technology assets at branch and administrative locations.

• Support Identity and Access Management (IAM) processes, including joiner, mover, and leaver activities, user provisioning, role changes, and deprovisioning activities.

• Assist with periodic user access reviews, compliance audits, and access certification activities to support internal and regulatory requirements.

• Support user account administration and technology asset management processes, including inventory tracking and lifecycle management activities.

• Assist with system recovery efforts, outage response activities, and downtime procedures to support business continuity and minimize…